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Supervisory Activities
Supervisory activities are used for examining and investigating companies.
SES Examinations and Investigations Resources for Agencies
How to initiate and manage examinations and investigations of supervised companies.
Conducting a Supervisory Activity
A Supervisory Activity is an activity conducted by a state agency over a financial institution under its regulatory authority. It includes Examination, Investigation, and enforcement actions.
Transaction Requests for Agencies
Transaction requests in SES allow agency users to initiate and manage formal requests related to specific transactions during a money services business (MSB) examination. Unlike information requests or loan requests, which target broader data or document categories, transaction requests focus on obtaining evidence tied to individual transactions, supporting detailed analysis and issue identification throughout the examination lifecycle.
Sending Comments or Documents to the Company Related to Supervisory Activity Requests
How to send comments or documents related to the different request types available on a supervisory activity: loan requests, information requests, transaction requests, or agent location requests.

Supervisory Activities
Supervisory activities are used for examining and investigating companies.
- SES Examinations and Investigations Resources for Agencies
  How to initiate and manage examinations and investigations of supervised companies.
  - Job Aid: Conducting Your First Exam in SES
    This job aid serves as a guide for new Examiner in Charge (EIC) to conduct their first exam in the State Examination System (SES). It highlights the basic workflow of an exam in SES and points out important information along the way.
  - Managing Supervisory Activities
    This section includes managing the Library, exam scheduling, and participants in a Supervisory Activity. Bulk download of data from supervisory activities is also included.
  - Conducting a Supervisory Activity
    A Supervisory Activity is an activity conducted by a state agency over a financial institution under its regulatory authority. It includes Examination, Investigation, and enforcement actions.
    - Initiating a Supervisory Activity
      The first step in conducting an exam, investigation, or enforcement in SES is to Supervisory Activity on a company.
    - Updating the Basic Details of a Supervisory Activity
      Examiners in Charge (EICs), and Staff Users that are participants on a supervisiry activity (SA) can make updates to the basic details of an examination and save them to the SA.
    - Canceling a Supervisory Activity
      You can cancel a supervisory activity (SA) in SES at any time before the report is sent to the company.
    - Sending a Supervisory Activity for Review
      When initiating a Supervisory Activity in SES, you have the option of sending it for review.
    - Reviewing a Newly-Initiated Supervisory Activity
      The staff director or staff user who initiated a supervisory activity (SA) has the option of sending the SA for review to one or more staff directors before it is scheduled.
    - Milestones and the Supervisory Activity Workflow
      The workflow and its milestones are displayed on the supervisory activity's Summary page. There are seven milestones in total, and there are specific tasks to be completed in that phase of the supervisory activity.
    - Managing the Plan
      The plan informs participants of their responsibilities within the exam. Defining the plan is optional.
    - Managing the Scope
      The scope determines the content that will be reviewed during a supervisory activity, including the review period, business types and business activities, and the areas for review within the selected business types and activities.
    - Reviewing the Scope as the Primary Reviewer
      Once the examiner in charge (EIC) sends an item (Scope, Plan, MRA, etc.) for review, the first reviewer selected in the step is the primary reviewer. Only the first reviewer selected to review the item can follow these steps.
    - Information Requests
      Information Request (IR) contain template language used to request information from a company.
    - Loan Requests
      When conducting an Examination with a Loan File Review Area for Review (AFR), you can send an Information Request (IR) to the company asking for a full list of their loan information.
    - Transaction Requests for Agencies
      Transaction requests in SES allow agency users to initiate and manage formal requests related to specific transactions during a money services business (MSB) examination. Unlike information requests or loan requests, which target broader data or document categories, transaction requests focus on obtaining evidence tied to individual transactions, supporting detailed analysis and issue identification throughout the examination lifecycle.
      - Adding Transaction Requests
        This topic explains how to add transaction requests to a supervisory activity (SA) of a money services business (MSB) company in SES. Agency users can create and upload transaction-specific requests to gather detailed documentation or clarifications from companies.
      - Assigning an Individual Transaction Request
        This task explains how agency users can assign individual transaction requests (TRs) to another participant on a supervisory activity in SES.
      - Bulk Assigning Transaction Requests
        This task explains how agency users can bulk assign multiple transaction requests (TRs) to a participant on a supervisory activity (SA) in SES.
      - Updating, Deleting, or Canceling Transaction Requests
        This task explains how agency users can update, delete, or cancel transaction requests (TRs) in SES, depending on each TR’s current status. Users can revise draft TRs, remove unsubmitted requests, or cancel active requests that are no longer needed.
      - Undo Cancellation of Supervisory Activity Requests
        How to undo the cancellation of the different request types available on a supervisory activity: loan requests, information requests, transaction requests, or agent location requests.
      - Sending Transaction Requests to the Company
        This task explains how agency users can send finalized transaction requests (TRs) to the company within a supervisory activity (SA) in SES. Sending TRs transitions them from draft to active status, notifies the company, and makes the requests visible for response.
      - Sending Comments or Documents to the Company Related to Supervisory Activity Requests
        How to send comments or documents related to the different request types available on a supervisory activity: loan requests, information requests, transaction requests, or agent location requests.
      - Sending Reminders for Transaction Requests
        You can send a reminder to the company for any transaction requests that have not been responded to. This reminder sends a notification to all active supervisory activity participants for the company.
      - Reviewing Company Transaction Request Responses
        This task describes how agency users can review responses submitted by companies to transaction requests (TRs) within SES.
      - Managing Associated Findings for Transaction Requests
        This task explains how agency users can manage findings associated with transaction requests (TRs) in SES. Users can create, link, update, or remove findings tied to specific TRs to document issues identified during the examination.
      - Sending Transaction Requests Back to the Company After Review
        This task explains how agency users can send transaction requests (TRs) back to the company in SES after completing an initial review. If a response is incomplete, unclear, or requires additional documentation, users can return the TR to the company with comments or instructions. This action reopens the request for further response and supports ongoing collaboration during the examination process.
    - Agent Location Requests
      Learn how to use the agent location requests functionality in SES as part of an MSB examination.
    - MTRA Workbook
      Users conducting MSB exams can export work completed in SES into a template that matches the MTRA work program.
    - Procedures
      Procedures are used to guide examiners during the examination in the review of company documentation or compliance with statutes, regulations, and other requirements.
    - Conducting the Exam: Reviewing Information Request Responses
      Conducting the exam consists of reviewing Information Request (IR) responses, working procedures and adding or reviewing findings.
    - Findings
      A finding is an issue identified by a state agency user during the supervision of a financial institution in SES. The finding may describe the company’s strengths and/or weaknesses regarding its compliance management system, assess the company’s compliance with consumer protection laws or regulations, or any potential consumer harm. A finding may be either a violation, recommendation, or observation.
    - Conducting the Exam: Marking an Area for Review (AFR) Complete
      Conducting the exam consists of reviewing information request (IR) responses, working procedures, and adding or reviewing findings and finding commentary.
    - Scheduling the Exit Meeting
      Schedule the exit meeting when you are ready to review the results of your examination with the company you are examining.
    - Financial Statements
      This topic provides an overview of the Financial Statements section in SES, which allows agency users to capture and analyze a company’s financial data within the context of a money services business (MSB) examination. Examiners can create a structured financial grid—similar to the MTRA Work Program workbook—to assess financial health, identify risks, and support consistent, data-driven examination decisions.
    - Report of Examination
      Assembling and managing report package, report commentary, and company response.
    - Matters Requiring Attention
      Matters Requiring Attention are optional tools to enable communications between agency and company regarding the resolution of findings from the exam.
    - Closing Out a Supervisory Activity
      When a Supervisory Activity is completed, you can close and lock it.
    - Managing Time and Expenses
      SES provides functionality that allows you to document the time and expenses your agency incurs while conducting a supervisory activity.
    - Company Documents Page on a Supervisory Activity
      Learn about the Company Documents page on a supervisory activity (SA) in SES. The Company Documents page provides a centralized location to view all documents uploaded by the company for a supervisory activity.
  - Networked Supervision
    Networked Supervision allows agencies in multiple states to share resources on a supervisory activity.
- SES Examinations and Investigations Resources for Companies
  Responding to examinations and investigations in State Examination System (SES).
- Managing Communications
  Learn about the Communication page in SES supervisory activities (SAs).
- Managing Interactions
  The Interactions page serves as a place where communication between the agency and company is captured. This includes emails, phone calls, meetings, physical mail and other miscellaneous forms of communication specific to the supervisory activity.
- SES Supervisory Activity Reports
  SES has several reports that allow you to view staff workload, plan assignments, identify supervisory activities with no examiners assigned, and view the progress or status of supervisory activites and responses to information requests.

Sending Comments or Documents to the Company Related to Supervisory Activity Requests

How to send comments or documents related to the different request types available on a supervisory activity: loan requests, information requests, transaction requests, or agent location requests.

About this task

After requests have been sent to the company, the EIC or a staff user assigned as a participant from the lead agency on a supervisory activity can send comments or documents to the company related to the different request types available on a supervisory activity (i.e., loan requests, information requests, transaction requests, or agent location requests) any time before the supervisory activity is closed and locked.

This allows an agency to send comments or documents to the company without needing to add or send specific requests.

Procedure

Navigate to your supervisory activity.
Access the relevant page for the request you want to cancel (e.g., Loan Requests,Information Requests, Transaction Requests, or Agent Location Requests).
Click the Send Requests button for the relevant request type (e.g., "Send Loan Requests") in the top-right corner of the screen.
Click the Deselect All toggle for any requests that are in a "Ready to Send" status.
Scroll to the bottom of the screen and enter Commentary or Upload Documents.
Click Send to Company.

Results

A notification is sent to the company lead and the comments or documents sent to the company are viewable on the Request Summary page for the relevant request type.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.