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Supervisory Activities
Supervisory activities are used for examining and investigating companies.
SES Examinations and Investigations Resources for Agencies
How to initiate and manage examinations and investigations of supervised companies.
Conducting a Supervisory Activity
A Supervisory Activity is an activity conducted by a state agency over a financial institution under its regulatory authority. It includes Examination, Investigation, and enforcement actions.
Matters Requiring Attention
Matters Requiring Attention are optional tools to enable communications between agency and company regarding the resolution of findings from the exam.
Managing Matters Requiring Attention
A matter requiring attention (MRA) might be added to an SA to ensure that a particular issue is being followed and addressed.
Sending Back an MRA to the Company
In the case of an insufficient MRA response, you can return the response. After the company submits a response, the company can request you to send the MRA back.

Supervisory Activities
Supervisory activities are used for examining and investigating companies.
- SES Examinations and Investigations Resources for Agencies
  How to initiate and manage examinations and investigations of supervised companies.
  - Job Aid: Conducting Your First Exam in SES
    This job aid serves as a guide for new Examiner in Charge (EIC) to conduct their first exam in the State Examination System (SES). It highlights the basic workflow of an exam in SES and points out important information along the way.
  - Managing Supervisory Activities
    This section includes managing the Library, exam scheduling, and participants in a Supervisory Activity. Bulk download of data from supervisory activities is also included.
  - Conducting a Supervisory Activity
    A Supervisory Activity is an activity conducted by a state agency over a financial institution under its regulatory authority. It includes Examination, Investigation, and enforcement actions.
    - Initiating a Supervisory Activity
      The first step in conducting an exam, investigation, or enforcement in SES is to Supervisory Activity on a company.
    - Updating the Basic Details of a Supervisory Activity
      Examiners in Charge (EICs), and Staff Users that are participants on a supervisiry activity (SA) can make updates to the basic details of an examination and save them to the SA.
    - Canceling a Supervisory Activity
      You can cancel a supervisory activity (SA) in SES at any time before the report is sent to the company.
    - Sending a Supervisory Activity for Review
      When initiating a Supervisory Activity in SES, you have the option of sending it for review.
    - Reviewing a Newly-Initiated Supervisory Activity
      The staff director or staff user who initiated a supervisory activity (SA) has the option of sending the SA for review to one or more staff directors before it is scheduled.
    - Milestones and the Supervisory Activity Workflow
      The workflow and its milestones are displayed on the supervisory activity's Summary page. There are seven milestones in total, and there are specific tasks to be completed in that phase of the supervisory activity.
    - Managing the Plan
      The plan informs participants of their responsibilities within the exam. Defining the plan is optional.
    - Managing the Scope
      The scope determines the content that will be reviewed during a supervisory activity, including the review period, business types and business activities, and the areas for review within the selected business types and activities.
    - Reviewing the Scope as the Primary Reviewer
      Once the examiner in charge (EIC) sends an item (Scope, Plan, MRA, etc.) for review, the first reviewer selected in the step is the primary reviewer. Only the first reviewer selected to review the item can follow these steps.
    - Information Requests
      Information Request (IR) contain template language used to request information from a company.
    - Loan Requests
      When conducting an Examination with a Loan File Review Area for Review (AFR), you can send an Information Request (IR) to the company asking for a full list of their loan information.
    - Transaction Requests for Agencies
      Transaction requests in SES allow agency users to initiate and manage formal requests related to specific transactions during a money services business (MSB) examination. Unlike information requests or loan requests, which target broader data or document categories, transaction requests focus on obtaining evidence tied to individual transactions, supporting detailed analysis and issue identification throughout the examination lifecycle.
    - MTRA Workbook
      Users conducting MSB exams can export work completed in SES into a template that matches the MTRA work program.
    - Procedures
      Procedures are used to guide examiners during the examination in the review of company documentation or compliance with statutes, regulations, and other requirements.
    - Conducting the Exam: Reviewing Information Request Responses
      Conducting the exam consists of reviewing Information Request (IR) responses, working procedures and adding or reviewing findings.
    - Findings
      A finding is an issue identified by a state agency user during the supervision of a financial institution in SES. The finding may describe the company’s strengths and/or weaknesses regarding its compliance management system, assess the company’s compliance with consumer protection laws or regulations, or any potential consumer harm. A finding may be either a violation, recommendation, or observation.
    - Conducting the Exam: Marking an Area for Review (AFR) Complete
      Conducting the exam consists of reviewing information request (IR) responses, working procedures, and adding or reviewing findings and finding commentary.
    - Scheduling the Exit Meeting
      Schedule the exit meeting when you are ready to review the results of your examination with the company you are examining.
    - Report of Examination
      Assembling and managing report package, report commentary, and company response.
    - Matters Requiring Attention
      Matters Requiring Attention are optional tools to enable communications between agency and company regarding the resolution of findings from the exam.
      - Managing Matters Requiring Attention
        A matter requiring attention (MRA) might be added to an SA to ensure that a particular issue is being followed and addressed.
        Adding Matters Requiring Attention
        How to add a Matter Requiring Attention (MRA) to a Supervisory Activity.
        Sending MRAs to the Company
        How to send MRAs to the company via the report of examination.
        Sending MRAs to the Company after the Report is Sent
        MRAs are first sent to the company via the report of examination. This describes how to send MRAs to the company after the report is sent to the company.
        Sending Reminders for MRAs
        You can send a reminder to the company for any MRAs that have not been responded to.
        Reviewing an MRA
        If you have been assigned an MRA to review, you can edit or append information to the MRA before it is sent to the company.
        Sending Back an MRA to the Company
        In the case of an insufficient MRA response, you can return the response. After the company submits a response, the company can request you to send the MRA back.
        Closing an MRA
        You should cancel an MRA if it is no longer applicable. However, if the company replies to an MRA outside of the system, you should close the MRA and upload the email response.
        Classifying MRAs to an Agency in a Multi-State Exam
        When conducting Multi-state Examinations the Examiner in Charge (EIC)for the Lead Agency can determine whether all company responses to Matters Requiring Attention (MRA) will be sent to the lead agency or to a specific agency participating in the examination.
        Managing Associated Findings for an MRA
        How to associate exam findings with a specific matter requiring attenion (MRA)
      - Responding to an MRA Due Date Extension Request
        Companies can request an extension for the due dates of matters requiring attention (MRAs). You can choose to accept or reject their requested due date.
    - Closing Out a Supervisory Activity
      When a Supervisory Activity is completed, you can close and lock it.
    - Managing Time and Expenses
      SES provides functionality that allows you to document the time and expenses your agency incurs while conducting a supervisory activity.
  - Networked Supervision
    Networked Supervision allows agencies in multiple states to share resources on a supervisory activity.
- SES Examinations and Investigations Resources for Companies
  Responding to examinations and investigations in State Examination System (SES).
- Capturing Communications Between Agency and Company
  The Interactions page serves as a place where communication between the agency and company is captured. This includes emails, phone calls, meetings, physical mail and other miscellaneous forms of communication specific to the supervisory activity.
- SES Supervisory Activity Reports
  SES has several reports that allow you to view staff workload, plan assignments, identify supervisory activities with no examiners assigned, and view the progress or status of supervisory activites and responses to information requests.

Sending Back an MRA to the Company

In the case of an insufficient MRA response, you can return the response. After the company submits a response, the company can request you to send the MRA back.

About this task

Note: You can send back an MRA even after an SA is closed and locked.

If the company lead requests the MRA to be sent back for update, you will receive a notification email stating the reason for the request.

Notification email indicating the company lead has requested that an MRA be sent back for update.

Procedure

Navigate to your supervisory activity.
Click MRA.
Optional: You can filter the list to show only those items with send back requested.
1. Click Show Filters.
2. Under Has Send Back Requests? select Yes.
Click the View Details icon.

Note: You can search the grid by MRA ID. You can also filter the grid by AFR and follow links to Associated Findings.
Click Send Back to Company.
Provide a Response explaining why the MRA is being sent back.
Upload any necessary documents.

Note: See Uploading Documents for details on uploading documents.
Click Send Back to Company.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.