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Supervisory Activities
Supervisory activities are used for examining and investigating companies.
SES Examinations and Investigations Resources for Companies
Responding to examinations and investigations in State Examination System (SES).
Matters Requiring Attention
Matters Requiring Attention (MRA) are areas of concern which the examining or investigating agency expects to be addressed at the close of the Supervisory Activity. This section describes how to repsond to MRAs and, if you require more time, to request an extension of the due date.
Responding to Matters Requiring Attention
After an agency sends you Matters Requiring Attention (MRA) for a supervisory activity (SA), you can review the MRAs and send a response.
Requesting the Agency to Send Back an MRA Response
The company lead can request the agency to send back an MRA response for updates, after it has been sent to the agency.

Supervisory Activities
Supervisory activities are used for examining and investigating companies.
- SES Examinations and Investigations Resources for Agencies
  How to initiate and manage examinations and investigations of supervised companies.
- SES Examinations and Investigations Resources for Companies
  Responding to examinations and investigations in State Examination System (SES).
  - Job Aid: Your First Examination in SES
    This job aid serves as a guide for company users to complete the setup process for their company (i.e., company enrollment) and respond to an exam in the State Examination System (SES).
  - Managing Company Supervisory Activity Participants
    Company participants on a Supervisory Activity can be added or removed at any time until the Examination or Investigation is Closed. You can also update user roles on an SA or reassign the company lead.
  - Leveraged or Accepted Supervisory Activities
    You may receive notifications that an agency is leveraging another agency’s Supervisory Activity for your company. Or you may receive notifications from SES indicating that an agency has accepted aSupervisory Activity) for your company.
  - Information Requests
    Information Request (IR) are used by the examining or investigating agency to obtain information relevant to the supervisory activity. Your company lead can respond to these information requests directly or assign them to other participants at your company.
  - Responding to Loan Requests
    After an agency sends you loan requests, you can add responses to those loan request and assign those loan requests to other participants on your supervisory activity.
  - Transaction Requests for Companies
    Transaction requests in SES allow agency users to initiate and manage formal requests related to specific transactions during a money services business (MSB) examination. Unlike information requests or loan requests, which target broader data or document categories, transaction requests focus on obtaining evidence tied to individual transactions, supporting detailed analysis and issue identification throughout the examination lifecycle.
  - Matters Requiring Attention
    Matters Requiring Attention (MRA) are areas of concern which the examining or investigating agency expects to be addressed at the close of the Supervisory Activity. This section describes how to repsond to MRAs and, if you require more time, to request an extension of the due date.
    - Responding to Matters Requiring Attention
      After an agency sends you Matters Requiring Attention (MRA) for a supervisory activity (SA), you can review the MRAs and send a response.
      - Assign MRAs to Participants
        The company lead can assign Matters Requiring Attention (MRA) to other supervisory activity participants.
      - Bulk Assign MRAs to Participants
        After an agency sends you Matters Requiring Attention (MRA) for a supervisory activity (SA), you can review the MRAs and send a response.
      - Requesting the Agency to Send Back an MRA Response
        The company lead can request the agency to send back an MRA response for updates, after it has been sent to the agency.
    - Requesting an MRA Due Date Extension
      You can request an extension for the due dates of your company’s Matters Requiring Attention (MRA). This sends a notification to the agency to review the request.
  - Report of Examination
    The examining or investigating agency will present a Report of Examination (ROE) at the completion of the supervisory activity. Your company may be allowed to respond to the report.
  - Reviewing Closure Materials
    At the conclusion of a supervisory activity (SA) for your company, an agency can add comments or closure documents. If comments or closure documents are added to your company’s SA, they can be accessed on the Closure Materials tab for the SA.
  - QuickIR
    QuickIR is an SES feature that allows your company to browse through the standard information requests (IRs) in the State Examination System (SES) and prepare your responses to the IRs in advance of an upcoming examination of your company in SES.
- Capturing Communications Between Agency and Company
  The Interactions page serves as a place where communication between the agency and company is captured. This includes emails, phone calls, meetings, physical mail and other miscellaneous forms of communication specific to the supervisory activity.
- SES Supervisory Activity Reports
  SES has several reports that allow you to view staff workload, plan assignments, identify supervisory activities with no examiners assigned, and view the progress or status of supervisory activites and responses to information requests.

Requesting the Agency to Send Back an MRA Response

The company lead can request the agency to send back an MRA response for updates, after it has been sent to the agency.

About this task

When you request an MRA response to be sent back, the agency is notified by email of the request, and can choose whether or not to return the MRA.

Procedure

Navigate to your supervisory activity.
Click MRA.
Click View Details icon for the desired MRA.

Note: You can search the grid by MRA ID. You can also filter the grid by AFR and Associated Findings.
Click Request MRA To Be Sent Back.
Type a Reason for Request.
Click Submit Request.

Results

The MRA Status displays a clock icon, indicating it is in progress. The agency receives a notification email containing the reason for your request to send back the MRA.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.