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Supervisory Activities
Supervisory activities are used for examining and investigating companies.
SES Examinations and Investigations Resources for Companies
Responding to examinations and investigations in State Examination System (SES).
Responding to Agent Location Requests
Explains how companies review and respond to agent location requests submitted by state agencies in SES, including providing or confirming agent location details, uploading supporting documentation, and submitting responses for review.

Supervisory Activities
Supervisory activities are used for examining and investigating companies.
- SES Examinations and Investigations Resources for Agencies
  How to initiate and manage examinations and investigations of supervised companies.
- SES Examinations and Investigations Resources for Companies
  Responding to examinations and investigations in State Examination System (SES).
  - Job Aid: Your First Examination in SES
    This job aid serves as a guide for company users to complete the setup process for their company (i.e., company enrollment) and respond to an exam in the State Examination System (SES).
  - Managing Company Supervisory Activity Participants
    Company participants on a Supervisory Activity can be added or removed at any time until the Examination or Investigation is Closed. You can also update user roles on an SA or reassign the company lead.
  - Leveraged or Accepted Supervisory Activities
    You may receive notifications that an agency is leveraging another agency’s Supervisory Activity for your company. Or you may receive notifications from SES indicating that an agency has accepted aSupervisory Activity) for your company.
  - Information Requests
    Information Request (IR) are used by the examining or investigating agency to obtain information relevant to the supervisory activity. Your company lead can respond to these information requests directly or assign them to other participants at your company.
  - Responding to Loan Requests
    After an agency sends you loan requests, you can add responses to those loan request and assign those loan requests to other participants on your supervisory activity.
  - Transaction Requests for Companies
    Transaction requests in SES allow agency users to initiate and manage formal requests related to specific transactions during a money services business (MSB) examination. Unlike information requests or loan requests, which target broader data or document categories, transaction requests focus on obtaining evidence tied to individual transactions, supporting detailed analysis and issue identification throughout the examination lifecycle.
  - Responding to Agent Location Requests
    Explains how companies review and respond to agent location requests submitted by state agencies in SES, including providing or confirming agent location details, uploading supporting documentation, and submitting responses for review.
    - Sending Agent Location Request Responses to the Agency
      Learn how to review and send responses to agent location requests sent by an agency as part of an MSB examination in SES.
  - Matters Requiring Attention
    Matters Requiring Attention (MRA) are areas of concern which the examining or investigating agency expects to be addressed at the close of the Supervisory Activity. This section describes how to repsond to MRAs and, if you require more time, to request an extension of the due date.
  - Report of Examination
    The examining or investigating agency will present a Report of Examination (ROE) at the completion of the supervisory activity. Your company may be allowed to respond to the report.
  - Reviewing Closure Materials
    At the conclusion of a supervisory activity (SA) for your company, an agency can add comments or closure documents. If comments or closure documents are added to your company’s SA, they can be accessed on the Closure Materials tab for the SA.
  - QuickIR
    QuickIR is an SES feature that allows your company to browse through the standard information requests (IRs) in the State Examination System (SES) and prepare your responses to the IRs in advance of an upcoming examination of your company in SES.
- Managing Communications
  Learn about the Communication page in SES supervisory activities (SAs).
- Managing Interactions
  The Interactions page serves as a place where communication between the agency and company is captured. This includes emails, phone calls, meetings, physical mail and other miscellaneous forms of communication specific to the supervisory activity.
- SES Supervisory Activity Reports
  SES has several reports that allow you to view staff workload, plan assignments, identify supervisory activities with no examiners assigned, and view the progress or status of supervisory activites and responses to information requests.

Responding to Agent Location Requests

Explains how companies review and respond to agent location requests submitted by state agencies in SES, including providing or confirming agent location details, uploading supporting documentation, and submitting responses for review.

When a state agency issues an Agent Location Request in SES, the company must provide details about one or more authorized agent locations associated with its money services business license. These requests allow regulators to verify that the company’s agent network is accurately reported and operating in compliance with applicable requirements.

Companies can use this feature to:

Assign agent location requests to participants on an SA.
Validate contact information.
Provide response information.
Upload any supporting documentation requested by the agency.
Submit responses to the agency for review and follow-up.

After submission, the agency reviews the company’s responses and may associate the agent location requests with examination findings. Timely and accurate responses help ensure compliance and streamline the examination process.

See Sending Agent Location Request Responses to the Agency for more information.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.