SES Consumer Complaints Resources for Agencies
Managing and processing consumer complaints in SES.
Thank you for your interest in the State Examination System (SES). SES is a one-stop-shop for financial services industry supervision that brings an agency’s entire engagement with companies onto a single platform, which in turn brings efficiencies to state supervision.
Below is a set of resources available to agencies to learn more about using SES to manage consumer complaints.
Fastpath: Check out the SES Workflows by SES Training (Exams and Complaints) to see videos explaining the full
process for conducting exams and complaints in SES from both the agency and company
perspective.
Other resources:
- ../../bizContent/SES_training/topics/c_agency_complaints_training-1.html: This program teaches regulator users how to use the Complaints functionality in SES.
- Getting Prepared for SES Consumer Complaints (PDF): A guide to help you understand SES capabilities and how your agency can use them.
- c_jobAidYourFirstComplaint_SES-1.html: A guide to help you complete your first complaint in SES.
- ../../bizContent/onboarding/topics/t_agency_companyUserEnroll_init-1.html: Enroll company users to SES so you can send them complaint information requests.
- ../../userMgt/topics/c_agency_creatingRemovingUserAccounts.html: Get people in your agency access to SES.
- ../../getStart/topics/c_agency_SES_systemRoles-1.html: A summary of the roles and permissions available to your agency’s SES users.
- ../../userMgt/topics/c_agency_managing_user_accounts-1.html: Update your agency’s users’ profiles, update roles, reset passwords, and unlock accounts.
- ../../bizContent/faq/topics/c_agency_SES_FAQ-1.html: Find answers to common questions about the system.
- ../../bizContent/SES_Policy/topics/c_SES_policies-1.html: Contains all SES policies and a glossary of terms.
- ../../getStart/topics/c_TourOfSES-1.html: A video geared toward company users that provides an overview of the system.
- Information Sharing: Instructional videos that provide information on concepts behind the system.
- ../../sysRel/topics/c_SES_SystemReleases-1.html: Information and tutorials about updates that have been made to the system.
- ../../bizContent/reference/topics/r_SES_emailNotifications-1.html
- ../../bizContent/reference/topics/r_SES_TechReqs-1.html