SES Consumer Complaints Resources for Companies
Responding to consumer complaints related inquiries.
Thank you for your interest in the State Examination System (SES). SES is a one-stop-shop for financial services companies that brings a company’s entire engagement with state regulators onto a single platform, which in turn brings efficiencies to state supervision.
For a company to get access to SES to handle a consumer complaint or manage a state examination in the System, a state regulatory agency must first send a system enrollment request to the company. Unless a company receives a specific request from a state agency to enroll in SES, the company does not need to take action or any steps at this time.
Below is a set of resources available to companies to learn more about using SES to participate in consumer complaints.
Other resources
- getStart/topics/c_TourOfSES-1.html: A video that provides an overview of the system.
- complaint/topics/c_companyComplaint_jobAid-1.html: A guide to help you complete a complaint in SES..
- bizContent/faq/topics/c_company_SES_FAQ-1.html: Find answers to common questions about the system.
- bizContent/SES_Policy/topics/c_SES_policies-1.html: Contains all SES policies and a glossary of terms.
- bizContent/onboarding/topics/t_agency_companyUserEnroll_init-1.html: A comprehensive guide for enrolling your company in SES.
- Information Sharing: Instructional video that provides information on concepts behind the system.
- sysRel/topics/c_SES_SystemReleases-1.html: Information and tutorials about updates that have been made to the system.
- bizContent/reference/topics/r_SES_emailNotifications-1.html
- bizContent/faq/topics/c_company_SES_Security.html
- bizContent/reference/topics/r_SES_HoursAndSupportForIndustry-1.html
- getStart/topics/c_company_getStart_AppA-1.html
- getStart/topics/c_company_getStart_AppB-1.html