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Account Administration
User and record management, agency profiles, and staffing activity reports.
Managing Company Users
Create, remove, and administer users for your company, including third-party uers.
Creating and Removing Third-Party Users
The third-party user role can be assigned to a user that the company enlists for assistance with the SA (e.g., outside counsel, contractors, or consultants).
Removing Third-Party Users
A Third Party User is automatically removed from the Supervisory Activity when it is closed or when the last of the Matters Requiring Attention (MRA) is closed. However, you can remove a third-party user at any time.

Account Administration
User and record management, agency profiles, and staffing activity reports.
- Managing Agency User Accounts
  Creating and managing user accounts, tracking user activity and workload, and managing the agency profile.
- Managing Company Users
  Create, remove, and administer users for your company, including third-party uers.
  - Creating and Removing Company Users
    The SES account administrator for your company is responsible for creating and removing users from your company's SES account. After creating a new account for a user, that user will need to complete Okta® activation for SSO.
  - Creating and Removing Third-Party Users
    The third-party user role can be assigned to a user that the company enlists for assistance with the SA (e.g., outside counsel, contractors, or consultants).
    - Creating Third-Party Users
      The third-party user is granted detail-level-access to only those SAs on which he or she is a participant.
    - Removing Third-Party Users
      A Third Party User is automatically removed from the Supervisory Activity when it is closed or when the last of the Matters Requiring Attention (MRA) is closed. However, you can remove a third-party user at any time.
    - Converting a Company User to a Third Party User
      How to remove an existing company user from your company’s record and reactivate them as a third party user type.
  - Managing Company User Accounts
    The Manage Users page includes the following actions: updating the user profile, updating roles and groups, resetting user passwords and unlocking user accounts.
  - Managing Company Email Domains
    You can manage the email domains associated with your company in SES. The system verifies your agency’s users’ information against the email domain entered in this section.
  - Assigning Company Contacts
    An SES Supervisory Activities (SA) contact and Complaints contact must be assigned.

Removing Third-Party Users

A Third Party User is automatically removed from the Supervisory Activity when it is closed or when the last of the Matters Requiring Attention (MRA) is closed. However, you can remove a third-party user at any time.

About this task

Procedure

Click Manage Users on the homepage.
Click the Third Party Users tab.
Select the Name of the user to be removed.
Click Remove User.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.