Home
Account Administration
User and record management, agency profiles, and staffing activity reports.
Managing Company Users
Create, remove, and administer users for your company, including third-party uers.
Verifying Company Users
Every 90 days, the account administrators, SA Contact, or Complaints Contact at each company must verify its users in SES. They are expected to review their company's existing users and remove access for anyone that no longer needs it.

Account Administration
User and record management, agency profiles, and staffing activity reports.
- Managing Agency User Accounts
  Creating and managing user accounts, tracking user activity and workload, and managing the agency profile.
- Managing Company Users
  Create, remove, and administer users for your company, including third-party uers.
  - Creating a Company User
    The account administrator can create new users in SES for your company. Users can be employees of your company or third-party users, such as external consultants.
  - Removing a Company User
    The account administrator for your company can add or remove users for your company.
  - Creating and Removing Third-Party Users
    The third-party user role can be assigned to a user that the company enlists for assistance with the SA (e.g., outside counsel, contractors, or consultants).
  - Managing Company User Accounts
    The Manage Users page includes the following actions: updating the user profile, updating roles and groups, resetting user passwords and unlocking user accounts.
  - Managing Company Email Domains
    You can manage the email domains associated with your company in SES. The system verifies your agency’s users’ information against the email domain entered in this section.
  - Assigning Company Contacts
    An SES Supervisory Activities (SA) contact and Complaints contact must be assigned.
  - Verifying Company Users
    Every 90 days, the account administrators, SA Contact, or Complaints Contact at each company must verify its users in SES. They are expected to review their company's existing users and remove access for anyone that no longer needs it.

Verifying Company Users

Every 90 days, the account administrators, SA Contact, or Complaints Contact at each company must verify its users in SES. They are expected to review their company's existing users and remove access for anyone that no longer needs it.

About this task

This task displays the last time a user accepted the Terms of Use, which is a good proxy for the last time the user has accessed the system. By completing this important task, companies can ensure that only authorized users at their company have access to SES.

Ensuring that only authorized users of your company have access to SES is the responsibility of each company. As staff changes occur in the company, their SES accounts should be updated or provisioned accordingly.

Important: Your company is unable to respond to supervisory activity tasks in SES until the user verification task is completed.

Note: An email is sent to account administrators, the SA Contact, and the Complaints Contact every 90 days when the Verify Company Users task is generated.

Procedure

Click Verify Company Users in the Tasks section on the left side of the homepage.
Review the list of users, removing any that no longer need an account in SES.
1. To remove a user, click the user's hyperlinked name to view their user profile.
2. Click Remove User.
Once all inactive users have been removed, click Verify Users for all remaining active users.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.