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Account Administration
User and record management, agency profiles, and staffing activity reports.
Managing Agency User Accounts
Creating and managing user accounts, tracking user activity and workload, and managing the agency profile.
Creating and Removing Agency Users
In order to access SES, users must first have an account and be assigned the appropriate roles.
Creating an Agency User
Your agency's account administrator can create new users in SES.

Account Administration
User and record management, agency profiles, and staffing activity reports.
- Managing Agency User Accounts
  Creating and managing user accounts, tracking user activity and workload, and managing the agency profile.
  - Creating and Removing Agency Users
    In order to access SES, users must first have an account and be assigned the appropriate roles.
    - Creating an Agency User
      Your agency's account administrator can create new users in SES.
    - Removing an Agency User
      The SES account administrator for your agency can add or remove user accounts.
  - Managing Agency User Accounts
    When managing user accounts in SES, you can update user profiles, update roles and groups, reset passwords, and unlock accounts.
  - Agency User Work Information
    SES Provides you with access to information about agency user skillset, workload, and history.
  - Managing the Agency Profile
    When managing the Agency Profile in SES, you can update the business types and business activities supervised, as well as manage email domains.
  - Verifying Agency Users
    Every month, the account administrators at each agency must verify its users in SES. Account administrators are expect to review their agency’s existing users and remove access for anyone that no longer needs it.
- Managing Company Users
  Create, remove, and administer users for your company, including third-party uers.

Creating an Agency User

Your agency's account administrator can create new users in SES.

Procedure

Click Manage Users on the homepage.
Click Create New User in the upper right corner.
Complete the User Information fields and assign Roles and Groups.

Note: For complete information on agency roles and permissions, see SES Agency System Roles & Consumer Complaints Roles.

Note: For complete information on company roles and permissions, see SES Company User Roles Matrix.
Click Create New User.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.