Resetting a User’s Multi-factor Authentication (MFA)

Multi-factor authentication is required for access to SES. Use this procedure to reset a user's MFA if required.


  1. Click Manage Users on the homepage.
    Company Management pane on SES home page
  2. Click Manage Users in the top right.
    Manage users button on the top right of the page
  3. Search for the desired user.
    Important: You must click Search. Pressing the Enter key does not generate search results.
  4. Select the name of the user whose profile you want to update.
    Company users list
  5. Select the row of the desired user from the results.
    User search results list
  6. Select Reset Multi-factor Authentication (MFA) Credentials (e.g., Google Authenticator, Symantec VIP, etc.).
    This resets all of the selected user’s MFA methods.
  7. Click Next.
  8. Click Reset Multi-factor Authentication.
    Reset multi-factor authentication
  9. Click Confirm.


The user can set up a new MFA method (e.g., Google Authenticator, Symantec VIP, etc.) to log in to SES.