Updating Company User Roles

The roles assigned to each user determine the user's access to the SES system and what tasks the user can perform. The User Roles page also allows you to grant access to Consumer Complaints for the user.


  1. Click Manage Users on the homepage.
    Company Management pane on SES home page
  2. Click Manage Users in the top right.
    Manage users button on the top right of the page
  3. Search for the desired user.
    Important: You must click Search. Pressing the Enter key does not generate search results.
  4. Select the name of the user whose profile you want to update.
    Company users list
  5. Select Update Roles.
  6. Click Next.
  7. Update the Roles.
    Note: If you want the user to have access to SES Consumer Complaints, select Yes.
    Complaints Access option
  8. Click Update Roles in the bottom right.