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Account Administration
User and record management, agency profiles, and staffing activity reports.
Managing Agency User Accounts
Creating and managing user accounts, tracking user activity and workload, and managing the agency profile.
Managing Agency User Accounts
When managing user accounts in SES, you can update user profiles, update roles and groups, reset passwords, and unlock accounts.

Managing Agency User Accounts

When managing user accounts in SES, you can update user profiles, update roles and groups, reset passwords, and unlock accounts.

For complete information on roles and permissions, see SES Agency System Roles & Consumer Complaints Roles.

Note: Only the account administrator can manage user accounts.

Need More Help?

Contact the Call Center at 1-800-269-6189.
Agency users, please visit the Secure Portal for phone and email contacts.