Viewing Complaints Reports
SES has reports available containing data about your agency’s complaints. Within the reporting tool, complaints users will find metrics and graphs around complaints with alleged violations, complaints over time, and open and closed complaints.
About this task
Note: Canceled complaints do not show up in reports.
Procedure
- Log in to SES.
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Click Manage
Complaints.
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Click My Agency’s Complaint Reports in the
Reports section on the Complaints homepage.
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Choose a Complaints Report.
Report Name Available Data Points Alleged Violations - Breakdown of complaints with alleged violations
- Alleged Violations by type
- Alleged Violation count
- Alleged Violations on closed complaints
Complaints Over Time - Monthly complaints opened and closed
- Total complaints in SES
Open Complaints - Complaint status breakdown
- Agency POC assignments
- Open complaints by category
- Reopened Complaints
Closed Complaints - Complaints by closure reason
- Closed complaints by category
- Average number of days open by business type
- Complaints by business type
- Total monetary relief provided to complainant1
There is also an IR Response Activity Report which details the progress of all the information requests on your agency’s open complaints that have been responded to by the company. See Viewing the IR Response Activity Report for more information. -
For certain reports, you can export report data to Excel®:
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Click Export to Excel at the
bottom of the grid.
The exported data is emailed to you as an attachment.
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Click Export to Excel at the
bottom of the grid.
What to do next
Looking for information you need that is not available on the reports? Send an email to the SES Feedback Team at SESfeedback@csbs.org.
1 You can export this report to
Excel.