SES Company User Roles Matrix

Introduction

Any users are assigned to a Supervisory Activity will have an additional role that is specific to that SA. The attached document outlines each of these three categories (Account Type User Roles, Supervisory Activity Specific User Roles, and Additional SES User Designations).

Figure 1. Video: Company Enrollment Process

Figure 2. Video: Company User Role Definitions

Figure 3. Video: Company User Roles in the Examination or Complaint Process

System Level Account Type User Roles

These roles are assigned at the SES system level, typically do not change, and do not indicate the user is active in a specific supervisory activity.

Table 1. System Level Account Type User Roles
	Account Administrator	Leader	Contributor
Description	This role is responsible for managing the company profile and user accounts. Assigns the Company Lead for SAs and the Company POC for consumer complaints.	This role identifies a user account as being eligible to be assigned as a Company Lead to a specific supervisory activity.	This role identifies a user account as being eligible to be assigned as a Contributor to a specific supervisory activity.
Tips	1-3 Account Administrators per company Call Center may unlock user account	User must be a Leader to be assigned as a Company Lead on an SA Call Center can not unlock user account	Call Center can not unlock user account
Who assigns role	Regulatory Agency or Account Administrator	Regulatory Agency or Account Administrator	Account Administrator
Communicates with Agency?	Yes	No	No
Actively involved in SA?	No	No; only if assigned to an SA	No; only if assigned to an SA

Consumer Complaints Role

This role is assigned by the Account Administrator and provides users access to specific features and tools.

Table 2. Consumer Complaints Role
	Consumer Complaints Role
Description	Anyone who is assigned this role has access to SES Complaints
Tips	All users with the same permissions (View or Manage Complaints) have the same access to complaints, unless they are assigned a Complaint Specific User Role (i.e. Company POC) Can be assigned to users with a general SES Account Type User Role
Who assigns role	Account Administrator

Supervisory Activity Specific User Roles

These roles are assigned at the exam/supervisory activity level, frequently change by exam, and indicate what the user can do in a specific supervisory activity.

Table 3. Supervisory Activity Specific User Roles
	Company Lead	Contributor	Coordinator	Third Party
Description	This role is responsible for managing the company’s participation in the SA.	This role supports the Company Lead in completing the tasks outlined in the SA.	This role helps manage the company’s participation in the SA.	This role can only be assigned to users assigned the Third Party role in the system and supports the Company Lead in completing the tasks outlined in the SA.
Tips	Required role and is the main point of contact with the Agency about the SA Role can be assigned to a Third Party User	Optional role not required for the company to successfully complete the SA.	Optional role not required for the company to successfully complete the SA Role can be assigned to a Third Party User	Third party users can be added at the system level by the company account administrator. This is an optional role that is not required for the company to successfully complete the SA.
Who assigns role	SA Contact	Company Lead	Account Administrator or Company Lead	Company Lead or SA Contact.
Communicates with Agency?	Yes	No	Yes	No, unless they are the company lead for an SA.
Actively involved in SA?	Yes	Yes	Yes	Yes

Complaint Specific User Roles

This role is assigned only to an individual at the complaints level and may frequently change by complaint.

Note: Only the account administrators at a company can add and manage other company users.

Table 4. Complaint-Specific User Roles
	Complaints Company POC
Description	The Complaints Company POC is the individual responsible for sending complaint IR responses to the agency. This person can also review and update responses drafted by other complaints users.
Tips	Main point of contact with the Agency POC on the complaint Role is required for the processing of the complaint by the company Communicates with Agency Actively involved in Complaint
Who assigns role	Complaints Contact Reassigned by Complaints Contact, Account Administrator, and current Company POC User must first be assigned a Consumer Complaints role

Additional SES User Designations

These designations identify additional responsibilities or limitations given to a SA Specific User Role. The designation is made at the system level and may or may not indicate an active role in a specific supervisory activity or complaint.

Table 5. Additional SES User Designations
	SA Contact	Complaints Contact
Description	User receives the initial notification of an SA from the Agency and is responsible for managing the Company Lead assigned to an SA.	The Company Complaints Contact is the user who received the initial notification of a new Complaint in SES and is responsible for managing the Company POC assigned to the Complaint.
Tips	Must be assigned during the onboarding process initiated by the Agency Communicates with Agency Not actively involved in SA	Must be assigned during the onboarding process initiated by the Agency Communicates with Agency Not actively involved in SA
Who assigns role	Account Administrator	Account Administrator