Appendix C: SES Support Information

Support phone number, support options, and hours of availability.

Table 1. State Examination System (SES) Hours of Operation
Day of the Week Full Access Limited Access1
All Times Eastern
Monday through Friday 9:00 AM – 6:00 PM 6:00 PM – 9:00 AM
Saturday & Sunday All Day

New Year's Day

Martin Luther King Jr. Day

President's Day

Memorial Day


Independence Day

Labor Day

Thanksgiving Day

Christmas Day.

All Day

Company User Support

Call: 1-800-269-6189

Hours: Mon - Fri; 9:00 AM – 6:00 PM

Call center support is unavailable on the following holidays: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

1 During periods of Limited Availability, the System will be operational, but availability may not be guaranteed. The system may experience periods of planned or emergency maintenance.