Updating the Complaints Contact
The complaints contact is the user for a company that receives notification when a complaint is entered, and information requests are sent.
About this task
The complaints contact also receives the task to assign a Company POC for each complaint entered into the system. This article explains how to update the user assigned as the complaints contact, should it need to be changed.
Note: Only the SES company account administrator can update the complaints contact.
Procedure
- Log in to SES.
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Click Manage Company Profile.
Note: Only the account administrator can access the actions within the Manage Company Profile page
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Click Assign Contacts.
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Select the Complaints Contact.
Note: Only individuals with SES accounts assigned a Consumer Complaints role with the Manage Complaints permission appear in this list. See Managing Company User Accounts for more information.
- Click Assign Contacts.