Reassigning Company POC
The point of contact for a complaint can be reassigned.
About this task
Note: Your company’s SES account administrator, the active complaint POC, and the
complaints contact can reassign the Company POC.
Procedure
- Log in to SES.
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Click Manage
Complaints.
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Click the Complaint ID
hyperlink.
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Click Reassign Company POC.
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Select the Company POC at the bottom of the page.
Note: Only individuals with SES accounts assigned a Consumer Complaints role with the Manage Complaints permission appear in this list. See Managing Company User Accounts for more information.
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Click Reassign Company POC.