Assigning Company POC
When a complaint is received for your company, you must assign a point of contact (POC) for the complaint.
About this task
Note: The SES Complaints Contact and the company's account
administrator receives the task to assign the Company POC. See Company User Enrollment
for more information.
The Complaints Company POC is the individual responsible for sending complaint IR responses to the agency. This person can also review and update responses drafted by other complaints users.
Procedure
-
Click the Assign Point of Contact task on the
homepage.
Note: The company’s SES Complaints Contact also receives an email with a link to the task.
- Review the complaint information.
-
Select the Company Point of Contact at the bottom of the
page.
Note: Only individuals with SES accounts assigned a Consumer Complaints role with the Manage Complaints permission appear in this list. See Managing Company User Accounts for more information.
-
Click Submit.