Assigning Company POC

When a complaint is received for your company, you must assign a point of contact (POC) for the complaint.

About this task

Note: The SES Complaints Contact and the company's account administrator receives the task to assign the Company POC. See Company User Enrollment for more information.

The Complaints Company POC is the individual responsible for sending complaint IR responses to the agency. This person can also review and update responses drafted by other complaints users.

Figure 1. Video: Assiging the Complaint Point of Contact

Procedure

  1. Click the Assign Point of Contact task on the homepage.
    Tasks list on the SES home page
    Note: The company’s SES Complaints Contact also receives an email with a link to the task.
  2. Review the complaint information.
  3. Select the Company Point of Contact at the bottom of the page.
    Note: Only individuals with SES accounts assigned a Consumer Complaints role with the Manage Complaints permission appear in this list. See Managing Company User Accounts for more information.
  4. Click Submit.
    Company Point of Contact list