Viewing a Complaint
When a complaint is entered into SES and information requests are sent to your company, you can view the details in the system.
About this task
The Complaints Company POC is the individual responsible for sending complaint IR responses to the agency. This person can also review and update responses drafted by other complaints users.
The Company Complaints Contact is the user who received the initial notification of a new Complaint in SES and is responsible for managing the Company POC assigned to the Complaint.
Procedure
- Log in to SES.
-
Click Manage
Complaints.
-
Click the Complaint ID
hyperlink.