Requesting the Agency to Send Back a Complaint Information Request
The company point of contact on a complaint can request that the agency send back an IR that has been sent to the agency, before the complaint is closed.
Procedure
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Click Manage
Complaints.
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Click the Complaint ID
hyperlink.
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Click Information
Requests.
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Click the IR ID of an IR that has been sent to the agency.
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Click Request IR to be Sent Back.
The Request Information Request to be Sent Back page is displayed. - Type a Reason for the request.
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Click Submit Request.
Results
An email notification is sent to the Agency, notifying the agency of your request.