Requesting a Complaint IR Due Date Extension

You can request an extension for the due dates of your company’s information requests (IRs). This sends a notification to the agency to review the request.

About this task

The agency can accept or reject your requested due date. They also have the option of entering a new due date for the IR.

Note: You must be the Company POC to request an IR due date extension.


  1. Navigate to the complaint.
  2. Click the Information Requests > IR ID hyperlink.
    Information Request ID hyperlink
  3. Click Request Due Date Extension.
    Request Due Date Extension button
  4. Enter requested due date.
  5. Enter the reason for extension.
  6. Click Request Extension.


The agency is notified and reviews your due date extension request.

Note: The current due date for the IR remains in effect until the agency reviews and responds to your due date extension request. The Company POC receives a notification with the extension request decision.