Creating a Non-NMLS Entity

If you cannot find a record for the subject for your complaint in SES, you must create a non-NMLS Entity. Non-NMLS entities do not have a record in NMLS.

About this task

Non-NMLS entity records are created by SES agency users to help identify the subjects of complaints who may be uncooperative or refuse to create an account in NMLS to formally comply to the complaints process in SES.

Note: Non-NMLS entities are defined as unknown or unreachable entities that could be operating without a license. Non-NMLS entities are created by agency complaint users with the purpose of enabling tracking of these entities across agencies. Since they are unknown or unreachable, you cannot interact with them using SES, but complaints can be created on these entities to inform other agency users of their reported activity.
Note: Users with the Complaint Supervisor and Complaint Manager roles can search for the subject of a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.
Note: Users with the Complaint Supervisor and Complaint Manager roles can create a non-NMLS entity. See SES Agency System Roles & Consumer Complaints Roles for more information.
Important: If you are unable to locate the desired entity using all search options, you are presented with the option to create a Non-NMLS Entity. It is recommended that you exhaust all search options before proceeding with creating a new Non-NMLS Entity to prevent duplicate entities. Consider reviewing Accessing the Discussion for a Non-NMLS Entity to find entities created by other agency users that have similar characteristics to the subject you are searching for to see more details about the entity.

Procedure

  1. Click Enter New Complaint.
    Click the Enter New Complaint button to create a new complaint
  2. Click Search for Subject.
    Click the search for subject command to find complaints by subject
  3. Use the icons at the top of the page to search by name, location, employee, keywords, phone number, or website.
    Icons for Search for Subject
  4. Optional: If you do not have information for the particular search screen, click I Do Not Have This Information to advance through the search options.
    I Do Not Have This Information command is used to advance through the search options screens
    Figure 1. Search results appear for NMLS/SES Companies and Non-NMLS Entities
    search results list for Search for Subject of a complaint
  5. Optional: Click Subject Not Found if the search results do not return the entity you are searching for and advance to the next search option.
    Subject Not Found button
  6. Optional: If the subject appears in the search results with either an SES ID or an Entity Tracking Number:
    1. Optional: Click the SES ID to open the company’s record in a new tab.
      In the search results, click to select the row of the desired entity
      Note: NMLS/SES Companies are pulled into SES from NMLS 1.0.
      This provides the option to initiate onboarding if this has not yet occurred.
    2. Optional: Click the Entity Tracking Number to open the Non-NMLS Entity Entity record.
      Note: Non-NMLS Entities are records created by other agency Complaints users. They are assigned an Entity Tracking Number by the system.
      This provides the option to update the entity information if your agency created it. Or you can check the discussion about the entity.
    3. Click Enter Complaint.
      Enter complaint button
    4. Proceed to Entering a Complaint.
  7. Click Enter Complaint.
    Enter complaint button
  8. After all search options have been exhausted, click Create New Non-NMLS Entity.
    Note: The option to create a new Non-NMLS Entity is intentionally difficult to find. This is to prevent or limit duplicate Non-NMLS Entities.
    Note: Non-NMLS entities are defined as unknown or unreachable entities that could be operating without a license. Non-NMLS entities are created by agency complaint users with the purpose of enabling tracking of these entities across agencies. Since they are unknown or unreachable, you cannot interact with them using SES, but complaints can be created on these entities to inform other agency users of their reported activity.
    After exhausting search options, SES posts a message stating that no known subjects match your criteria. At the bottom right is a command to Create New Non-NMLS Entity.
  9. Complete the form.
    Note: Entity name is the only required field, but adding as much detail as possible will help other agencies identify this entity when conducting a search for subject.
  10. Click Save Entity.
    Note: For help in using other agencies’ knowledge about non-NMLS entities, see the Accessing the Discussion for a Non-NMLS Entity article. For information about creating a complaint for a non-NMLS entity, see Entering a Complaint.
    Save Entity creates a non-NMLS entity record for the company.