Creating a Non-NMLS Entity
If you cannot find a record for the subject for your complaint in SES, you must create a non-NMLS Entity. Non-NMLS entities do not have a record in NMLS.
About this task
Non-NMLS entity records are created by SES agency users to help identify the subjects of complaints who may be uncooperative or refuse to create an account in NMLS to formally comply to the complaints process in SES.
Note: Non-NMLS entities are defined as unknown
or unreachable entities that could be operating without a license. Non-NMLS entities
are created by agency complaint users with the purpose of enabling tracking of these
entities across agencies. Since they are unknown or unreachable, you cannot interact
with them using SES, but complaints can be created on these entities to inform other
agency users of their reported activity.
Note: Users with the Complaint Supervisor and Complaint Manager roles
can search for the subject of a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.
Note: Users with the Complaint Supervisor and Complaint Manager roles
can create a non-NMLS entity. See SES Agency System Roles & Consumer Complaints Roles for more information.
Important: If you are unable to locate the desired entity
using all search options, you are presented with the option to create a Non-NMLS Entity.
It is recommended that you exhaust all search options before proceeding with creating a
new Non-NMLS Entity to prevent duplicate entities. Consider reviewing Accessing the Discussion for a Non-NMLS Entity to find entities created
by other agency users that have similar characteristics to the subject you are searching
for to see more details about the entity.
Procedure
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Click Enter New Complaint.
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Click Search for
Subject.
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Use the icons at the top of the page to search by name, location, employee,
keywords, phone number, or website.
- Optional:
If you do not have information for the particular search screen, click
I Do Not Have This Information to advance through the
search options.
Figure 1. Search results appear for NMLS/SES Companies and Non-NMLS Entities - Optional:
Click Subject Not Found if the search results do not
return the entity you are searching for and advance to the next search
option.
- Optional:
If the subject appears in the search results with either an SES
ID or an Entity Tracking Number:
-
Click Enter Complaint.
Proceed to Entering a Complaint
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After all search options have been exhausted, click Create New
Non-NMLS Entity.
Note: The option to create a new Non-NMLS Entity is intentionally difficult to find. This is to prevent or limit duplicate Non-NMLS Entities.Note: Non-NMLS entities are defined as unknown or unreachable entities that could be operating without a license. Non-NMLS entities are created by agency complaint users with the purpose of enabling tracking of these entities across agencies. Since they are unknown or unreachable, you cannot interact with them using SES, but complaints can be created on these entities to inform other agency users of their reported activity.
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Complete the form.
Note: Entity name is the only required field, but adding as much detail as possible will help other agencies identify this entity when conducting a search for subject.
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Click Save Entity.
Note: For help in using other agencies’ knowledge about non-NMLS entities, see the Accessing the Discussion for a Non-NMLS Entity article. For information about creating a complaint for a non-NMLS entity, see Entering a Complaint.