Creating a Complaint from the Company Record
You can create a complaint for a company from the company’s record page in SES.
About this task
Note: Alternatively, see Accessing Complaints.
Note: Users with the Complaint Supervisor and Complaint Manager roles
can initiate a complaint. See SES Agency System Roles & Consumer Complaints Roles
for more information.
The Agency POC is responsible for managing the complaint from start to finish. SES automatically assigns the Agency POC role to the user who enters a complaint into the system unless the complaint is sent for preliminary review. In that case, the person conducting the preliminary review has the option to select an Agency POC for the complaint.
Procedure
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Navigate to the desired company’s record via Company
Search.
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Click Related Actions.
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Click Create Complaint.
