Accessing Complaints

To begin entering a complaint, it is recommended that you go to the Complaints application within SES.

About this task

Follow the steps below to navigate from the Supervisory Activity application to the Complaints application.

Note: Alternatively, see Creating a Complaint from the Company Record.
Note: Users with the Complaint Supervisor and Complaint Manager roles can initiate a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.

Procedure

  1. Optional: Click Manage Complaints.
    Manage Complaints button
  2. Optional: Alternatively, click the waffle icon and select Complaints.
    Accessing the complaints component from the waffle icon menu
    Either selection opens a new tab in your browser.
  3. Click Enter New Complaint.
    Click the Enter New Complaint button to create a new complaint
  4. If you know the Company SES ID of the subject company, proceed to Entering Subject ID, otherwise, proceed to Searching for Subject.