Updating Research or Communication for a Complaint
Complaint managers and supervisors can add research and communication to a consumer complaint. This can be done even after the complaint is closed.
About this task
Note: Users with the Complaint Supervisor and Complaint Manager roles
can add research and communication to a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.
Note: You can add or update research and communication to a complaint
record even after the complaint is closed. See Adding Research and Communication to a Complaint and Updating Research or Communication for a Complaint
Procedure
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Navigate to the complaint.
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Click Research/Communication.
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Click the View Details icon for the desired research or
communication entry.
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Click Update Research/Communication.
- Enter the desired updates.
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Click Update Research/Communication.