Appending Notes to a Closed Complaint
You may find that you need to add notes to a closed complaint. For example, a consumer may reach back out with new information about a complaint.
About this task
You can also reopen a closed complaint. See Reopening a Complaint for more information.
Note: Users with the Complaint Supervisor and Complaint Manager roles
can add research and communication to a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.
Note: You can add or update research and communication to a complaint
record even after the complaint is closed. See Adding Research and Communication to a Complaint and Updating Research or Communication for a Complaint
Procedure
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Navigate to the complaint.
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Click Details.
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Click Append Note.
- Enter your note.
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Click Save Note.