Entering Alleged Violations
As part of working a complaint, you can enter any alleged violations you may have discovered.
About this task
Typically, these alleged violations are captured by complaints staff before escalating them to your agency’s investigation or examination team.
Note: All Complaint Supervisors and Managers can enter and manage alleged violations for
a complaint. See SES Agency System Roles & Consumer Complaints Roles for more
information. Only the Agency POC can remove an alleged violation added by another
user.
Procedure
-
Navigate to the complaint.
-
Click
.Note: To add more than one alleged violation at a single time, click +Add Alleged Violation as many times as needed.
-
Click Save Alleged Violation.