Removing Information Requests

You can remove any Information Request (IR) that are in the “Ready to Send” status.

Procedure

  1. Navigate to the complaint.
    The list of all open complaints
  2. Click Information Requests.
    Click information requests to view the IRs for this complaint
  3. Click Remove Information Requests.
    Remove Information Requests menu command
  4. Click the X icon next to the IRs you want to remove.
    Click the X icon to remove the IR from the complaint
    Note: The X icon icon changes to a clock icon clock icon indicating that it is pending removal
  5. Click Remove Information Requests.
    Remove Information Requests menu command
  6. Click Conrifm.