Updating the Due Date for a Single IR
SES allows you to update the due date for individual Information Request (IR) to grant an extension. You can also cancel an IR if it is no longer applicable. A notification is sent to the company for both of these actions.
About this task
Note: If you extend the due date for an IR, the original due date is
maintained and displayed in detailed view of an IR in the system.
Procedure
-
Navigate to the complaint.
-
Click Information Requests.
-
Click the IR ID hyperlink for the
desired IR in a “Sent to Company” status.
-
Click Update Due Date.
- Enter the new due date.
-
Click Save Information Request.