Updating the Due Date for a Single IR

SES allows you to update the due date for individual Information Request (IR) to grant an extension. You can also cancel an IR if it is no longer applicable. A notification is sent to the company for both of these actions.

About this task

Note: If you extend the due date for an IR, the original due date is maintained and displayed in detailed view of an IR in the system.

Procedure

  1. Navigate to the complaint.
    The list of all open complaints
  2. Click Information Requests.
    Click information requests to view the IRs for this complaint
  3. Click the IR ID hyperlink for the desired IR in a “Sent to Company” status.
    Information Request ID Hyperlink, showing "Status sent to Company"
  4. Click Update Due Date.
    Update Due Date button
  5. Enter the new due date.
  6. Click Save Information Request.
    Save Information Request button