Updating Due Dates for IRs in Bulk

SES allows you to update the due date for Information Request (IR) in bulk to grant an extension.

About this task

Note: If you extend the due date for an IR, the original due date is maintained and displayed in detailed view of an IR in the system.

Procedure

  1. Navigate to the complaint.
    The list of all open complaints
  2. Click Information Requests.
    Click information requests to view the IRs for this complaint
  3. Click Update Due Dates.
    Update Due Dates button
  4. Select the New Due Date.
  5. Select the information requests that you wish to update due dates for by clicking anywhere on the row.
  6. Click Update Due Dates.
    The New Due Dates screen, with the selected IRs, and Update Due Dates button at lower right