Assigning and Reassigning the Company POC

When a complaint is received for your company, you must assign a point of contact (POC) for the complaint.

Note: The SES Complaints Contact and the company's account administrator receives the task to assign the Company POC. See Company User Enrollment for more information.

The Complaints Company POC is the individual responsible for sending complaint IR responses to the agency. This person can also review and update responses drafted by other complaints users.

Figure 1. Video: Assiging the Complaint Point of Contact