Initiating a Complaint

SES allows agencies to manage complaints. Initiating a complaint is the first step in entering a complaint into the system.

You can enter a complaint for depository or non-depository companies, branches, and individuals whose licenses may or may not be managed in NMLS, as well as Non-NMLS entities.

Note: Users with the Complaint Supervisor and Complaint Manager roles can initiate a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.

See SES Complaints - More about Consumer Complaint Subjects for more information.

You can create complaints in two ways:
  1. From the Complaints Component of SES.
  2. From the Company Record.
Figure 1. Video: Initiating a Complaint