Initiating a Complaint
SES allows agencies to manage complaints. Initiating a complaint is the first step in entering a complaint into the system.
You can enter a complaint for depository or non-depository companies, branches, and individuals whose licenses may or may not be managed in NMLS, as well as Non-NMLS entities.
Note: Users with the Complaint Supervisor and Complaint Manager roles
can initiate a complaint. See SES Agency System Roles & Consumer Complaints Roles
for more information.
See SES Complaints - More about Consumer Complaint Subjects for more information.
You can create complaints in two ways: