Searching for the Subject of a Complaint

After initiating a complaint, you must search for the company that is the subject of the complaint. There are two options when searching for a subject: entering the subject's Company SES ID if known, or following a guided search wizard.

Note: Users with the Complaint Supervisor and Complaint Manager roles can search for the subject of a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.

Using Robust Search

You can search for the subject of a complaint via the Company Search option in the top menu bar of the system. See the information in Searching for Subject below for more details.

The Robust Search wizard is found by clicking Company Search on the top menu bar