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Consumer Complaints
Recording and resolving consumer complaints against companies.
SES Consumer Complaints Resources for Agencies
Managing and processing consumer complaints in SES.
Processing Consumer Complaints
This section explains how-to initiate a complaint and conduct the investigation, including entering and reviewing the complaint, managing information requests, adding research and alleged violations, and closing the complaint.
Initiating a Complaint
SES allows agencies to manage complaints. Initiating a complaint is the first step in entering a complaint into the system.
Searching for the Subject of a Complaint
After initiating a complaint, you must search for the company that is the subject of the complaint. There are two options when searching for a subject: entering the subject's Company SES ID if known, or following a guided search wizard.

Searching for the Subject of a Complaint

After initiating a complaint, you must search for the company that is the subject of the complaint. There are two options when searching for a subject: entering the subject's Company SES ID if known, or following a guided search wizard.

Note: Users with the Complaint Supervisor and Complaint Manager roles can search for the subject of a complaint. See SES Agency System Roles & Consumer Complaints Roles for more information.

Using Robust Search

You can search for the subject of a complaint via the Company Search option in the top menu bar of the system. See the information in Searching for Subject below for more details.

The Robust Search wizard is found by clicking Company Search on the top menu bar

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.